Returns & Exchanges
At GONG, we want you to be completely satisfied with your fashion choices. If your purchase isn't quite right, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the merchandise is in its original, unworn condition.
Ship It Back
Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing